Return & Refund Policy

📝 Order Cancellations

  • Before Dispatch: If you need to cancel an order before it's dispatched, contact us immediately. 
  • After Dispatch: If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order. 

🚚  1. Delivery, Returns & Refunds

We work with a range of great brands, and this can mean that the delivery, return and refund policies can vary between products. Please check below for the relevant brands. 

Please note, in some instances we may be unable to offer a full refund as there may be up to a 15% charge, based on the payment provider or the supplier.

📅 1.1. Change of Mind Returns

We offer a 14-day change of mind return policy on the following brands only:

  • Plum Play

If the item is unopened and in an "as new" and resalable condition, the item can be returned to receive a refund. It will be the customer's responsibility to pay for the return of the item to the address specified (return address available upon request by emailing returns@youradventurecub.com). Please note that some providers we work with will apply a restocking fee of up to 15% of the total product cost. This will be deducted from the refund cost. 

If the item's packaging has been opened or used, it will be considered "used" and, therefore, will not be eligible for return or refund.

The customer takes full responsibility for the condition of the item during its transit back to the specified return address.

 🔒 1.2. Your Responsibility in Returns

  • You'll need to cover the cost and arrange to send the unused items back to us in their original packaging. This includes both delivery, which is organised by you, but also a restocking fee, which is up to 15% of the total product cost. Ensure you use a secure method and keep proof of dispatch. We suggest using a trackable service since we can't be responsible for items lost during return transit.
  • Please note, we can't accept items sent back to us unless a return has been requested and approved by Your Adventure Cub first.

🛠  1.3. Damaged / Faulty Items

Please contact us by email for any faulty products. Any goods found to be damaged or short in delivery, the buyer is obliged to let us know in writing within 7 working days of delivery. Please provide as much detail as possible including photos. We can then advise on the next steps.

If your item is damaged or has missing parts, and is within warranty, we will work to support you in securing a replacement. If replacement parts won’t resolve the issue, our customer service team will explore alternative solutions to get you back to your adventures as soon as possible.

Please note that if our partner does not support returns, this also means that we, Your Adventure Cub, will not support the return.

📦 2. How to Arrange a Return

If you would like to return an item, please notify us by email at returns@youradventurecub.com with the below information:

  • Name
  • Delivery Address
  • Order ID
  • Customer Contact Number
  • Reason for return

We can then support you in confirming whether you are eligible for a return and next steps. 

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